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At YUZI, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free refund policy to ensure your peace of mind.


  • To be eligible for a refund, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

  • You must request a return within 30 days of receiving your order.


  • Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Return Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.


  • We do not offer exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect, and we will do our best to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about our Refund Policy or your order, please contact us at

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